Shipping policy
DonnyGrain™ Shipping Policy
Effective Date: August 29, 2026
Thank you for choosing DonnyGrain™. We work hard to prepare and ship every order with care. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 2–4 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or major holidays unless otherwise stated.
During product launches, promotions, holidays, or periods of unusually high order volume, processing times may be longer.
Once your order has shipped, you will receive tracking information when tracking is available.
2. Shipping
DonnyGrain™ currently ships orders within the United States.
Shipping rates and available shipping methods are displayed at checkout and may vary based on the destination, order size, and shipping method selected.
Delivery dates provided at checkout or by a shipping carrier are estimates and are not guaranteed.
3. Shipping Delays
Once an order has been handed over to the shipping carrier, delivery is primarily controlled by the carrier.
DonnyGrain™ is not responsible for delays caused by:
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Shipping carrier delays
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Severe weather
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Natural disasters
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Holidays
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Incorrect or incomplete addresses
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Transportation disruptions
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Government actions
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Other circumstances outside of our reasonable control
A shipping delay does not automatically qualify an order for a refund.
4. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped and you notice an incorrect address, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made.
If an order is shipped to an incorrect address provided by the customer, DonnyGrain™ is not responsible for the resulting loss or additional shipping costs.
If a package is returned to DonnyGrain™ because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.
5. Lost, Stolen, or Misdelivered Packages
Once tracking information indicates that an order has been delivered to the address provided at checkout, DonnyGrain™ is not responsible for packages that are subsequently lost or stolen.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
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Checking around your delivery location.
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Checking with household members or neighbors.
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Contacting the shipping carrier.
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Contacting us if the package cannot be located.
We will make reasonable efforts to assist with shipping-related issues but cannot guarantee replacement or refunds for packages marked as delivered.
6. Damaged Packages
If your DonnyGrain™ order arrives damaged, please contact us within 7 days of delivery.
Please provide:
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Your order number
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A description of the damage
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Photos of the damaged product
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Photos of the shipping box and packaging
We will review the situation and, when appropriate, may provide a replacement or refund.
7. Local Delivery
DonnyGrain™ may offer local delivery to select areas in and around New Braunfels, Texas.
Local delivery availability, fees, delivery areas, and delivery schedules may vary and will be displayed at checkout when available.
Customers must provide an accurate delivery address and any necessary delivery instructions.
Local delivery times are estimates and may be affected by weather, traffic, order volume, or other circumstances outside of our control.
8. Shipping Restrictions
At this time, DonnyGrain™ may not ship to every location or address type.
We reserve the right to cancel an order if we are unable to reasonably fulfill or ship the order to the address provided.
If we cancel an order for this reason after payment has been processed, the customer will receive a refund for the amount charged.
9. Delivery Times
Shipping and delivery times depend on the destination, shipping method, carrier, and order-processing time.
Processing time and carrier transit time are separate.
The estimated delivery timeframe shown at checkout generally begins after the order has been processed and handed to the shipping carrier.
DonnyGrain™ does not guarantee a specific delivery date unless expressly stated otherwise.
10. Perishable and Food Products
DonnyGrain™ products are food products and should be stored according to the instructions provided on the product packaging.
Customers are responsible for promptly bringing delivered packages inside and storing products appropriately after delivery.
DonnyGrain™ is not responsible for product damage resulting from improper storage after delivery.
11. Shipping Policy Changes
DonnyGrain™ reserves the right to modify this Shipping Policy at any time.
Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions regarding shipping, delivery, or an order, please contact DonnyGrain™ through the contact information provided on our website.
Fuel Your Day, The DonnyWay™