DonnyGrain™ Return & Refund Policy

Effective Date: August 29, 2026

At DonnyGrain™, we take pride in providing high-quality coffee granola made with care. Because DonnyGrain™ is a food product, we have a strict return and refund policy to protect the quality and safety of our products.

All Food Sales Are Final

Due to the nature of our products, we do not accept returns of opened or partially consumed DonnyGrain™ products.

For health, safety, and quality-control reasons, we cannot resell or restock food products once they have been delivered to a customer.

Opened products are not eligible for a return, exchange, or refund.

Unopened Products

Returns of unopened and unused products may be considered on a case-by-case basis.

To request a return, you must contact us within 7 days of delivery. The product must remain unopened, unused, and in its original packaging.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

A refund will not be issued until the returned product has been received and inspected.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, you received the wrong product, or there is another issue with your order, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

If we determine that the issue was caused by an error on our part or damage that occurred during shipping, we may provide a replacement or refund at our discretion.

Taste Preferences

Because taste is subjective, we do not offer refunds or returns simply because you do not like the taste, flavor, texture, crunch, or overall product experience.

We encourage customers to try our products through available samples before purchasing a full-size bag when possible.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

If the customer chooses not to have the order reshipped, the original shipping cost may not be refundable.

Refunds

If a refund is approved, the refund will be issued to the original payment method.

Please allow your payment provider additional time to process the refund after it has been issued by DonnyGrain™.

No Unauthorized Returns

Do not send products back without contacting us first.

Unauthorized returns may not be accepted or refunded.

Contact Us

If you have a question about an order, return, damaged product, or refund, please contact us through the contact information provided on our website.

DonnyGrain™ reserves the right to make the final determination regarding refunds, returns, replacements, and exchanges in accordance with applicable law.

DonnyGrain™ — Fuel Your Day, The DonnyWay™